What type of casino we offer?

Our members can play at anyone of our three Casino Platform (software’s):

1. Amigotech: With over 80 non-download flash games (Play for real, fun or with bonus money)
   
2. DGS (Digital gaming solutions) Play tournaments and cash only.
   
3. Global Gaming Labs

**These casinos are available to all players simply by logging on to the account and clicking on the casino tab. Players will see a drop down menu with these three options. Simply select the one you want to use and start playing. **

What is Tropical Cash Casino?

TCC is a stand-alone, online casino with over 17 years of experience offering real live feeling casino games to those players looking to wager on a real casino from the comfort and privacy of their computer. It’s also the place for players looking for a better edge having high bonuses and more money to win at our tables.
You must be at least twenty one (21) years of age in order to open an account and play in Tropical Cash Casino.

How do I get my bonus?

You need to redeem the bonus immediately, soon after your deposit is approved and just before you start wagering it. The bonus code you want to claim can be found on the website just below the bonus header or by contacting customer service by chat, phone or email.

I never received my bonus. Why?
There are a few reasons why your bonus was not added to your account:
If the bonus was requested BEFORE the deposit was made, a clerk here will deny the coupon and credit your account manually.
If you have a balance (even 1 cent) left on the previous bonus you requested, a representative will remove the old bonus and credit your account with the new bonus.
If the games that you usually play are excluded on this bonus.
If the bonus you requested is not valid or has expired (such as weekend bonuses).
Bon requested bonuses.
Please bare in mind that the bonus should appear in your account soon after requested, if there is no problem. If you need assistance, please contact us BEFORE you start wagering the deposit.

What are the rules on a particular casino bonus?

When claiming a bonus you are asked to wager (place bets) your deposit & bonus a certain amount of times before you are able to cash out.

What are the play through requirements of the bonus?

There are two standard play through for casino these apply depending on the games you are interested on playing:
45x Black Jack and Video Poker
25x Slots, Keno, Zip Tabs
For example: You deposited $100, redeemed 100% bonus and received $100 with a 25x play through, your wagering requirements will be: ($100 + $100) x 25 = $5000.

(Baccarat, Craps,Roulette, Sic Bo Pai Gow Poker count toward half of this playthrough)

I have played more than the required amount and my balance is still not withdraw able. Why? What are restricted games?
You may find the list of games that are excluded from bonus under 'Terms'.
Please make sure to read and understand the Conditions of the coupon you are claiming in order to avoid regrets when you find out your winnings are not valid.

How does the insurance work?

Insurance or cash backs are added automatically everyday for any losses when playing at Players Edge casino only. High Roller and Live Dealer do not payout these cash backs.
When you get this promotion you are receiving an opportunity to win your last deposit back (you may not cash out more than the amount of your previous deposit).
Cash backs may vary depending on the players VIP status. (Daily, weekly or monthly).
The max win may not exceed the amount of the last deposit from where the cash back was originated.

How does the free chip work?

 It is an opportunity to test out our site, receive compensation or get a chance to build your own 100% matching bonus. It is given under Management discretion only.

How can I check my play-through?

Please locate the rollover tab on your casino menu page. If you cannot locate it please feel free to contact us anytime and we will provide this information for you.

What does “Max cash out” refer to?

 It means that you are getting a high bonus that will easily make you win however you may only cash out “x” amount of winnings (Exp: 10 max cash out on a $500 deposit is: $5000. Bonuses are not included to estimate this amount.) Any outstanding winnings will be zeroed out after your request a payout. If you do not want to be limited on max cash players may take other bonuses listed on our site with no max cash out restrictions.

-Do you offer Cashable Bonuses and bonuses with lesser restrictions?
 Absolutely! Generally any bonuses less than 40% are fully cashable and have no max cash out. All you need to do is meet the play thru to cash out.

Can I play my bonus money first before using my cash funds?

Depending on the VIP status we may offer cash bonuses. New, and regular players will always use their cash deposit first.

How do I request a payout?

 Contact our customer service department can verify that you have satisfied all requirements and he will notify accounting to proceed with your payout request.

What are progressive jackpot’s and how can I win them?

The progressive jackpot fills up as players bet in the progressive jackpot game, this prize builds until it is finally won. To win the jackpot, you simply need to play a progressive game, no matter the amount of the bet or which progressive game you are playing. Once a jackpot is won it starts to build up again.

Do you offer Tournaments and Skill gaming?

 Yes: Weekend Black jack Tournaments and soon we will have daily tournaments on most casino games. We even have progressive bonuses now.

How do I claim the free $1000/50 hands tournament chips?

Every player depositing $100 or more during the week gets a free $1000 chips to be played on that weeks tourney.

Do you accept US players?

Yes

I can’t seem to log in.

Our software is case sensitive and both username and password should be entered exactly as registered.
If you are sure you entered the correct username and password and still cannot log in, please come to live chat for further assistance.

I want to make my first credit card deposit into my account, but it won't go through, what do I do?
If this is your first time using a credit card to deposit into your account, the card may need to be registered manually by our Support clerks, please contact them and they will register your card.

I was playing when the software suddenly froze/logged me out/crashed, why is that and what happens to my balance?
Software malfunctions cannot be voided, however we have stable software, but it may still crash or freeze, due to errors beyond our control or because of the players computer that created an error. To minimize the players aggravation we have installed a safety feature that records your games, so we know exactly how much you had and what was your situation, but also retains the balance at the moment the software crashed. Please understand that the balance may be a bit different because the round you were playing may have ended without you seeing yourself win or loss.

How do I play for free?

Registration is free, and is required to play for security purposes. Once you have registered, go to Players Edge Casino. Here click on the grey tab "Play for fun. You will be taken to a similar games page. However, here each time you click on a game you will be given FUNNY MONEY! To revert back to play for real, simply click on the grey tab that reads PLAY FOR REAL.

The table reads, “ You have a Pending Game”

Click on the box and this should unsuspended the pending game. These pending games occur when logging out incorrectly from a previous game.
If nothing happens by clicking on the error box, please contact us so we can immediately unlock this for you. Any funds locked will be reverted back to your account.

What is the casino manager contact info?

 You can reach him Monday-Saturday 11am to 9pm EST email: help@tropicalcashcasino.ws Toll Free: 1-800-274-8313 EXT 342